Wellgate Shopping Centre puts customers first and is awarded WorldHost® Recognised Business status.
Wellgate Shopping Centre in Dundee has become the latest organisation in Scotland to gain national recognition for its commitment to customer service, after being awarded WorldHost Recognised Business status.
WorldHost is a suite of world-class customer service training programmes that was introduced in the UK by People 1st International. Over 320,000 people, 5,000 businesses and 18 regions have benefited from WorldHost training – representing an industry investment of more than £30million in improving the quality of customer experience. During this time, WorldHost has played a key role in helping individuals, businesses, regions and major sporting and cultural events improve the consistency and quality of their customer service offer – with some reporting a boost in sales of up to 60%.have already been used to train over 10% of Scotland’s tourism workforce.
WorldHost Recognised Business status is awarded to businesses that have trained 50% or more of their front line staff using any of the WorldHost training programmes and signed a commitment to delivering excellent customer service. With 90% of staff trained to WorldHost standards, Wellgate Shopping Centre has officially become a WorldHost Recognised Business.
On receiving the recognition, Wellgate’s Centre Manager commented: “We are passionate about service standards and are incredibly proud to have achieved WorldHost Recognised Business status. When our customers see the WorldHost logo displayed in our business, they’ll know that we have made a commitment to delivering an exceptional experience for them. Not only does this generate a positive buzz about the service we offer, but it helps to promote Dundee as a friendly and welcoming tourist destination. ”
Jane Rexworthy, executive director at People 1st International, congratulated Wellgate Shopping Centre on its achievement. She commented: “Becoming a WorldHost Recognised Business is a fantastic achievement and it’s incredibly encouraging to see Wellgate Shopping Centre willing to go the extra mile for their customers.
“This training means that the staff at Wellgate Shopping Centre have the skills and knowledge necessary to deliver first-class customer service, giving their business the excellent reputation it deserves. I have no doubt WorldHost will have a positive impact on their business. Congratulations to all involved.”
The WorldHost Recognised Business certificate is valid for two years and is renewable on completion of a refresher course. In order to preserve the value of the WorldHost recognition, the programme may be monitored through impromptu mystery shopper visits.